Job Opportunities

Title:  

Sales Manager Level 1

Reports to:  District Managers

Department:

Operations

FLSA Class:

Exempt

1.  Position purpose / scope

The Sales Manager at level 1 is responsible for managing the day to day operation of one store including the development and growth of people, sales and profits. He/she manages the store in accordance with established company standards, policies and procedures. Optimizes profits by controlling inventory and labor costs. Increases sales by ensuring customer satisfaction and prompt problem resolution. Staffs, trains and develops associates and sales managers level 2 and 3 through orientations, ongoing feedback, establishment of performance expectations and conducting performance reviews. 

2.  Functions and responsibilities:

Management may assign or reassign duties and responsibilities to this job at any time.

Essential:

• Responsible for meeting annual, quarterly, and monthly sales goals, margins and operating costs.
• Interviews and hires hourly associates.
• Working with all members of their team and meeting our scheduling requirements. All SM1’s must work at least:Weekly – one night (until 7pm)Monthly
  • • 1 open (530am or 430am)
    • 1 close (10pm or 11pm)
    • 1 Saturday
    • 1 Sunday
• Develops and implements training programs for new hires and existing employees.
• Supervises daily store operations.
• Ensures operational adherence to budget guidelines.
• Administers employee coaching, counseling sessions, performance reviews and terminations.
• Ensures adherence to Company and departmental policy & procedure.
• Effectively resolves customer or employee disputes.
• Inspects all food areas for adherence to local health department sanitation guidelines.
• Places vendor orders, such as dairy, within established guidelines.
• Implements and monitors inventory and labor cost control systems.
• Constantly monitors quality of products and service offered.
• Works hands on in the day to day operations of stores, leading by example.
• Properly receives and accounts for all items shipped to the store, reporting discrepancies to the Support Center.
• Maintains inventory controls (rotation, shrink, cycle counts) and conducts weekly inventories, reporting all material differences to the Support Center for required recordkeeping adjustments.
• Inspects and maintains the store’s cleanliness, signage, displays, lighting, etc., to Company standards.
• Provides accurate and timely administration of the POS system input and reconciliation.
• Ensures proper cash handling and reconciles/reports cash counts on a daily basis.
• Accurately records waste, supplier returns, etc., making necessary adjustments with the POS system.
• Conducts out of store activities such as banking, product transfers and attending meetings.
• Treats everyone with respect and courtesy.
• Responsible for ensuring community events are sent to the Marketing Department on a monthly basis
• Plus perform all duties of a Sales Associate:
  • Greet customers in a polite and friendly manner within 10 seconds of their arrival.
  • Serve customers in a manner that will enhance the image and sales of the store.
  • Follow all approved Sales Procedures and Customer Relation policies including handing out sales flyers to each customer and upselling product.
  • Present a clean, neat, well-groomed appearance at all times and adherence to uniform requirements.
  • Demonstrate a manner, attitude, and personality that will create an atmosphere of friendliness and good will with customers and co-workers.
  • Answer customer’s questions about menu selections and promotions.
  • Receive order from customer and correctly enter it into the POS system.
  • Accurately operate cash register and follow all approved cash handling procedures.
  • Present customer with properly prepared receipt.
  • Thank customer for their visit and extend invitation to return.
  • Maintain cleanliness of store by performing routine cleaning and maintenance.
  • Keep shelves stocked and product rotated.
  • Clean, sanitize, and arrange merchandise in cooler with particular attention to floor, shelves, and cooler doors.
  • Follow all company policies and procedures.
  • Keeps management informed of items such as out of product situations, customer questions or comments, items that need repaired, etc.

Non-Essential:

• Acts as Company representative at designated local community events.

3.  Knowledge and skill requirements:

Essential:

• Two years’ experience in the retail food management;
• Able to work under pressure in a fast-paced environment;
• Must possess excellent leadership skills;
• Ability to communicate effectively in order to motivate a team;
• Possess a valid, current driver’s license.
• Ability to efficiently travel to other stores, Support Center, etc. when needed.
• Fluent in verbal and written English.
• Must be front end user computer literate with an emphasis on Microsoft Office (Word, Excel), e-mail, point of sale systems, inventory control systems and payroll systems.
• Knowledgeable in food cost control systems and methods.
• Has thorough operational food service sanitation regulation knowledge.
• Able to follow verbal and written instructions.
• Friendly, outgoing and warm personality.

4.  Physical requirements:

Essential:

• Lifts up to 50 lbs.
• Ability to move up to 200 lbs.
• Stands unassisted for long periods of time.
• Walk unassisted at a fast pace for long periods of time.
• Bends, stoops and kneels.
• Maintains a clean, sanitary and well-groomed personal appearance as per the Swiss Farms Handbook policies and procedures

5.  Measures of performance:

• Employee management
  • Consistent feedback (reviews)
  • Development plans
  • 360 degree feedback
  • Labor
• Inventory Management
  • Cycle counts
  • Waste
  • Profit and Loss statements
  • Stock position (Out of Stock reports)
• Sales Goals
• Adherence to company policies and procedures
• Overall job performance and knowledge
  • Time and attendance
  • Team work and employee satisfaction
  • Motivation, attitude, friendliness, and enthusiasm
  • Customer service skills and overall customer satisfaction
  • Safety, sanitation, and overall store appearance 

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