Culture & Values

Our Culture

There is an attitude and a way of thinking that makes the customer feel welcome and important. Our employees get to know their customers very well, and will anticipate their needs. Our high touch service is what makes us different than other retailers.

Our values reflect the culture of Swiss Farms:

We are people, people. Swiss Farm's employees are outgoing and enjoy engaging other people, whether dealing with a customer or when working as a team in the store. They are extremely senstive to the customer's needs and love the customer interaction. Our emplyees are natrually friendly, and understand a smile goes a long way. Swiss Farms employee always greet the customer with a smile and do whatever it takes to satisfy their needs!

We are customer obsessed. At swiss farms we know our customers, who they are and what they want to buy. We tailor our products to best meet our customers' needs. On a regular basis we update our products to be sure the offering is always up to date and that we have what our customers want and need. Customer obsession is a filter for many decisions we make every day. We design our promotions always with the customer in mind, not what is easiest for us. Product quality is extremely important for us to make our customers happy, if they are not they can simply return a prodcut. No receipt? No questions asked, we will replace the prodcut immediately or return the money.

We are innovators, learners, teachers. At Swiss Farms, we all must be innovators. Our concept is unique and we must continually adapt it to our customers’ needs. For example, we must be experts in the utilization of space. To be efficient we need to get things quickly, yet we need to carry a broad enough selection of products to fill the customers’ in-between shopping needs. We are continually breaking new ground, in building design, in product selection, in merchandising and signage and in service and organization processes. We must be open minded and be willing to try things, and we must not be afraid to fail. 

 We are driven by integrity. Integrity means that we do what we say and that we can be relied upon. We are able to trust each other as we work as a team. We provide honest feedback when working together geared toward making the team better. Each of us at Swiss Farms works with each other and deals with our customers based on a set of strong principles and values. It involves being responsible and being accountable for what we do. Integrity means being honest with our customers and delivering on our customer promise. It also means being honest with ourselves and with each other as we work together as a team. It means that we sell only quality products at a fair price. We are focused on providing value to our customers. Our products are always fresh with plenty of code left on the product. Our vendors are also part of our team. We treat them fairly which helps being sure we can deliver on our quality promise.

We are effective and accurate communicators. It is important that we communicate effectively with each other and with our customers. It is the foundation that we build everything from. Communications drives our actions, and when communicating effectively, we drive the actions we want and make better decisions. With good communications people know what is expected. Therefore, when communicating, it is important that we communicate accurately and that we provide the whole picture.

We are demanding of ourselves and others. In order to provide the exceptional service that we want to provide to our customers while we grow a great company, we all must be demanding of ourselves and the others we work with. We are setting a higher standard and need to go the extra step to be sure we stay ahead of competition. We each take responsibility for getting the job done and are willing to go the extra step to be sure it is done with excellence.